Order status

Check your order confirmation email and, if you ordered with an account, your account order history.

Guest customers can contact us without creating an account; include your order number and the email used at checkout.

Where tracking is available, use the link in your dispatch message. A completed shop status alone does not confirm delivery.

If an email or parcel is missing, check spam and tracking, then contact us before placing a duplicate order.

At hokarunning.uk, these details explain what to expect.

For order questions, include the order number; never email passwords or complete payment-card details.

Our customer service helps with products, orders and returns.

For an order enquiry, describe the issue and identify the affected item.

For help, email [email protected].

Nothing on this page limits your mandatory statutory rights.

If an item arrives damaged, photos can help us investigate; they are not a condition of your legal rights.

The default shop market is GB, with GBP as its base currency; check the actual checkout display.

Our contact page is the starting point for further assistance.

hokarunning.uk
GB · GBP
[email protected]

Finding a guest order

Use the order messages sent to the email entered at checkout. If you cannot find them, check spam and contact [email protected] with your name, purchase email and approximate order date. Creating a new account is not required to ask about an earlier guest purchase.

Reading the status

Pending payment means payment still needs confirmation. Processing generally concerns fulfilment preparation. A completed status records a shop processing stage, not independent proof that the carrier delivered the parcel. Check delivery tracking and your order messages separately.

Tracking updates and split deliveries

A tracking reference can take time to show its first scan. Where an order travels in more than one parcel, each parcel can have a separate reference and arrival date. Contact us if the delivery estimate has passed or a delivered scan does not match what you received.

Avoiding a duplicate purchase

Before repeating an order after an error or missing email, check the original order and payment position. Provide the existing order reference when asking for an update, and never send payment-card security or bank verification codes.